FAQs

1. How do I track my parcel?

Once you have placed your order, a confirmation email will be sent detailing that your order has been dispatched and will display your tracking number.

2. How do I place my order?

There are a number of ways you can place your order, you can call us on our freefone number above, or place your order directly through our website www.inlec.com, email your order to hire@inlec.com, or fax your order to 01642 718909.

3. What payment methods do you accept?

We accept all major credit/debit cards, which you can use by making payment on the website or calling out call centre staff. If you have a credit account you can place your order by entering your Customer Account Reference number and your order number and selecting the item you wish to hire. We can now also accept payments via Pay Pal and Google checkout.

4. Can I order multiple items on the website?

Yes we have a shopping cart which allows you to place mutliple items in, the shipping costs will be automatically calculated based on the total combined weight of the products.

5. I can’t seem to find your address on the website?

Our office address can be found at our About Us page.

6. What are your delivery times?

All goods are dispatched in the same working day providing order is placed before 3pm, you can specify the delivery date you require, and this is entered during the ordering process.

7. Can I open a Credit Account?

Any company can open a credit account, simply call our call centre staff on our freefone number above and ask them to send you a credit account application form or alternatively download the form from our website here. The form should be completed and returned either via email or post filling in all relevant sections. Once a member of staff has received the account application form a full credit history check will be carried out on your company, providing all information is satisfactory. You will then issued with an account number.

8. What do I do once my hire period is up?

At the end of the hire you must contact the call centre where you will be given a unique off hire number; this confirms all hire charges have stopped. If you have requested to use our collection service, the collection will be arranged during the off hire process. The collection will be arrange for a time to suit you, however if you have agreed to the collection time and date you will be then responsible for ensuring the courier is passed the parcel otherwise wasted journey charges may be incurred.

9. How much notice do I need to give to ensure I get the item I want?

Providing the item is in stock we only need a couple of hours notice to be able to get the item shipped out for a next day AM delivery. If the item is not in stock a member of the Inlec team will do their best to try and source one for you to meet your requirements.

10. How should the parcel be packed?

We send out all our packages either in specially made transit cases or heavy duty card board boxes, when returning the item you should ensure the parcel is packaged exactly as it was originally shipped.

11. Do you offer any other delivery services?

We offer a number of different services, our standard delivery service is an AM delivery, we do offer a Pre 9 service, Pre 10:30, or a next day, these can be selected at the order stage.

12. Do you ship overseas?

We will ship parcels overseas; you will need to contact a member of Inlec staff on our freefone number above or for international calls +44 1642 718900  for rates and delivery times.

13. What if I can’t find the item I’m looking for?

Not a problem, contact Inlec on our freefone number above where a trained member of staff will be able to listen to your requirements and try and find a suitable item for your application, if they can’t help we will always try and point you in the right direction.

14. Can I extend my hire?

There is no issue with you extending the hire, although you should contact Inlec and notify them. You can contact them by telephone on our freefone number above, by email hire@inlec.com or by fax 01642 718909. After the initial weekly hire charge the item is put onto a daily rate which is a fifth of the weekly hire rate, we do not charge in weekly blocks like other hire companies, you only pay for what you have used.

15. Can you collect items from an alternative address?

Items can be collected from alternative addresses; it doesn’t have to be from the original delivery address. You must notify Inlec at the time of off hire as the collection address always defaults to the original delivery address.

16. Do you provide Calibration Certificates with all your hire items?

Calibration certificates are provided with all hire items where appropriate.

17. Do you offer technical advice?

We have a number of trained, experienced staff that can help you with all your technical questions, they can also assist you with any hire instruments should you have any problems or need help.