Of course timely delivery is a key factor when hiring -and that's why we take it so seriously. We use a combination of national couriers and our own vehicles to deliver around the UK and every delivery is measured against a target date and where applicable, target time.
We publish delivery success annually so that you can see how we're performing. We're not perfect but we hope you will agree that our delivery performance is well excess of recognised industry norms.
We achieve this by working closely with couriers and stressing the importance of delivery. In some cases we send advance text messages and emails to ensure you get the goods and that they reach you on time.
On the very few occasions where we fail to deliver on the chosen date or time, we achieve a near perfect following day service. If you fall into that very small percentage please be assured we will do everything possible to rectify the situation; and of course, that part if the delivery is free.
If there is any way you think we can improve our delivery service, we'd love to hear from you -we're all ears!